FAQs

We deliver to various locations across [your delivery area]. Please enter your zip code during checkout to confirm if we deliver to your area.

– Our delivery hours are from [start time] to [end time], [days of the week]. You can select your preferred delivery time slot during checkout.
– Delivery fees vary depending on your location and order size. You can see the delivery cost at checkout before placing your order.
– Delivery typically takes [X hours/days]. We strive to deliver your groceries as quickly as possible.
 
– Yes, there is a minimum order amount of [X amount]. Orders below this amount may incur an additional fee.
– Yes, you can schedule your delivery up to [number of days] in advance during the checkout process.
 
– We accept various payment methods, including credit/debit cards, cash on delivery (COD), and online payment platforms like GCash or PayMaya.
– You will receive an email or SMS with a tracking link once your order is on its way. You can also track your order status in your account on our website.
– Yes, you can modify or cancel your order within [X hours] of placing it. Please contact our customer service team to make any changes.
– If you receive an incorrect or damaged item, please contact our customer service team within [X hours] of delivery, and we will arrange a replacement or refund.
– Yes, we offer same-day delivery for orders placed before [cut-off time]. Availability may vary based on your location.
– We accept returns for damaged or expired items. Please contact customer service within [X days] of receiving your order to initiate a return or refund.
– You can reach our customer service team via phone at [phone number], email at [email address]
 
– You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to enter your details and set up your account.
– Yes, we offer a wide range of fresh produce and frozen items. We ensure that these products are kept in optimal condition during delivery.